The London Borough of Hillingdon is introducing a multi-application resident card as part of the council’s plans to offer local residents access to services at preferential rates. Consultants from Smartran have had a key role in planning and implementing a residents’ privilege card for the London Borough of Hillingdon: the HillingdonFirst card.
his month, Hillingdon Council is issuing over 147,000 resident cards which will offer residents preferential rates at council parking facilities, access to libraries, free entry to the council’s domestic waste and recycling centre, and discounts at participating shops and businesses. Hillingdon residents aged 18 and over will be sent a HillingdonFirst card, starting on Monday 15 June 2009. Hillingdon drivers who are 17 can also apply for a HillingdonFirst card.
Cllr Ray Puddifoot, Leader of the Council said: “The HillingdonFirst residents’ card will do exactly what it says – put our residents first. We want to make sure those living in Hillingdon pay less for facilities and services provided by the council than those from outside the borough who do not pay council tax in Hillingdon.”
HillingdonFirst is the largest multi-application resident card delivered for several years in England. Smartran has been at the forefront of ensuring successful delivery of this project from the start with the feasibility study and business case. Smartran was then selected as business partner in March 2008 to provide consultancy support throughout the design, planning, implementation and acceptance testing of the scheme. Key to the successful scheme launch to scope and schedule has been Smartran’s attention to detail in the design and task planning.
Early in the project, Smartran helped Hillingdon identify the key applications, before moving on to design interfaces between systems and to define new processes for library, parking and customer services.